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Sales Manager

POSITION TITLE: SALES MANAGER

REPORTS TO: REGIONAL DIRECTOR OF SALES with accountability to hotel General Managers

POSITION OVERVIEW:

The Sales Manager is primarily responsible for the direct sales of existing and prospective clients in an effort to generate guest room, meeting and conference business in your assigned market segments for all hotels within your portfolio while assisting in achieving overall hotel budgeted revenues. Diamond Hotels Management Inc. includes Holiday Inn Express Sault Ste. Marie, Quality Inn & Conference Centre Kingston Central, Comfort Suites Kingston Central, Holiday Inn Express & Suites Kingston Centra;, and any future company associated with Diamond Hotels Inc.

This position is identified as an outside sales position that is responsible for achieving prospecting and revenue targets, while completing administrative requirements.

KEY AREAS OF RESPONSIBILITY:

SALES: This role must constantly be pursuing new business and actively prospecting to find revenue opportunities that will grow and develop guestroom and meetings business for the hotel. Building relationships and gaining repeat clients will be critical to maximizing revenue

• Provide clear and concise proposals highlighting client needs with hotel benefits to secure business opportunities

• Provide exceptional customer service

• Maximize hotel revenues through effective negotiation and selling to property features

• Prospect, develop and maintain accounts through consistent, proactive and targeted sales initiatives

• Pass leads to sister properties where appropriate

• Remain current with hotels competitive set

• Be part of client welcome team and maintain presence during event period in conjunction with banquet food and beverage team

• Conduct post-event follow up to evaluate client experience and attempt to re-book client’s future business

• Conduct site tours and entertain clients to build relationships long term while achieving personal targets.
  
  REVENUE MANAGEMENT: This role must ensure that high demand periods are protected and that revenue is maximized through use of booking windows, length of event requirements, discounting practices, and upselling techniques.

• Propose, negotiate, and close business in the market segments assigned

• Maintain price and rate integrity using negotiation skills

  ADMINISTRATIVE: This role must maintain accurate an accurate filing and client tracking system along with providing effective communications to the RDOS, GM, and other departments as required.
  Team lead on developing event details sheets and critical path communication with other departments

• Client liaison in signing final documents and client approvals

• Leads/participates in preconference meetings with clients and sales team

• Maintains up to date documentation available for review by team members as required

• Prepare weekly sales report, and attend sales meetings

• Ensure a smooth transition from sales to operations through active communication, particularly in 72 hours prior to event start
  

The above areas of responsibility are not all-inclusive and may be amended from time to time.

QUALIFICATIONS:

• Minimum of 2 years of proven sales experience, preferably in a hotel environment

• Completion of a two year community college diploma in a related area or equivalent

• Ability to multitask while focusing on achievement of revenue and activity goals

• Strong written and verbal communication skills

• Client focused and a team player

• Ensure a professional appearance and attitude while on property, prepared to represent the hotel with limited notice

• Able to establish rapport with clients quickly to ensure guest satisfaction and repeat business

• Excellent analytical, problem solving, organizational and interpersonal skills

• Excellent time management skills with the ability to prioritize

• Detail oriented

• Highly motivated, self-starter, entrepreneurial, working with minimal supervision

• Strong computer skills – Opera and Opera Sales & Catering experience an asset

• Must possess the ability to communicate effectively within a diverse team environment

• Ability to work effectively and collaboratively in a multi-cultural environment with co-workers, managers, and guests

  Must be able to work general office hours (8:30/9:00am to 4:30/5:00pm) with occasional evenings and weekends

KEY COMPETENCIES:

• Accountability

• Service Focused

• Entrepreneurial

• Adaptability

• Sales Ability

• Effective Communication

• Networking and Relationship Building

• Teamwork

• Planning and Organizing

• Detail Management
  
  PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk or hear, and use hands to handle, or feel objects, tools, or controls. The employee is occasionally required to walk and reach with hands and arms. Involves sitting most of the time, but may involve walking or standing for brief periods of time. Data entry and other tasks may require sitting at a computer for several hours. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The noise level in the environment is moderate. Work is generally scheduled Monday through Friday.

TO APPLY:

Please send your resume to Sarah Stacey at sstacey@diamondhotels.ca