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Quality Inn & Conference Centre Kingston Central & Comfort Suites Kingston Central

 

General Manager

POSITION TITLE: GENERAL MANAGER

REPORTS TO: CHIEF OPERATING OFFICER

POSITION OVERVIEW:

As a General Manager of this dual property, you will demonstrate meticulous professionalism with a friendly, welcoming, self-motivated and energetic personality.  You will function as the primary strategic business leader for your property, and will oversee all aspects of the operation, including management of: general property performance, as well as food & beverage operations, sales and marketing, housekeeping and maintenance, front desk, profitability, revenue generation, and human resources activities.  This will involve leading your team in the development, and implementation of property-wide strategies with the overall goal of exceeding guest expectations.  

KEY AREAS OF RESPONSIBILITY:

  • Conduct weekly property walks and work with Maintenance Manager to ensure deficiencies are being addressed in a timely manner.   

  • Conduct daily guestroom inspections and work with manager to ensure the rooms and public areas are being cleaned and maintained according to hotel standard.  Document areas of concern and provide direction to address concerns 

  • Effective scheduling and utilization of people resources 

  • Responsible for achieving and maintaining exceptional guest satisfaction levels according to brand standards 

  • Prompt response to guest comments 

  • Ensure that food & beverage is consistently maintained to standards of quality, presentation, and service 

  • Ensure adherence to relevant legislation as it relates to fire, health & safety, accessibility, employment, etc. 

  • Identify capital issues and develop action plans to address in a timely manner 

  • Conduct effective meetings, creating agendas, recording minutes, and taking action 

  • Meet regularly with the Sales team to understand and report on the status of ongoing sales activities 

  • Be an active member in the community by sitting on relevant committees/boards (i.e. Rotary, Downtown Business Assoc., Chamber). 

  • Attend various networking events, tournaments, and galas 

  • Become involved in the sales process as required (i.e. site tours, client appreciation events)   

  • Monitor and maintain the integrity of all online branded assets to ensure accurate content 

  • Ongoing support and collaboration with marketing department on business plans 

  • Analyze previous and forecasted revenue for growth opportunities 

  • Set daily rates based on revenue strategy (aggressive, defensive, discount) and communicate to appropriate people 

  • Analyze market rates daily to ensure our hotel remains competitive 

  • Provide group rate guidelines 

  • Communicate effectively with all levels of the organization and to ensure a flow of communication between management and staff through regular staff meetings (dept and town hall),  

  • Maintain best practices to ensure continuous positive employee relations (engagement, conflict resolution, training/development, labour compliance, etc.) 

  • Ensure effective scheduling and utilization of staff resources 

  • Monitor training requirements and develop plans that consider time constraints and potential impacts to productivity (brand, legislative, job specific) 

  • Develop and set goals for Department Head Managers and conduct regular feedback sessions to hold Managers accountable for achieving goals 

  • Ensuring dept head managers manage employee performance consistently and pro-actively with the goal of improving performance   

  • Ensuring regular recognition of staff in exhibiting desired behaviours  

  • Maintain a positive working environment to attract and retain qualified talent 

  • Ensuring department head managers are clear on budgetary guidelines/expectations as it relates to labour, purchasing, revenue. 

  • Review financial statements with the department managers on a monthly basis and identify opportunities and strategies for improvement, where required. 

  • Oversee purchasing process to ensure each department is operating within budgetary guidelines 

  • Provide accurate revenue forecasts to CFO in a timely manner 

  • Participate in the preparation of annual budgeting process and ensure annual sales & marketing strategies have been developed and continue to be implemented 

The above areas of responsibility are not all-inclusive and may be amended from time to time.

QUALIFICATIONS:

  • Completion of a two-year community college diploma in a related area or equivalent 

  • Minimum 3-5 years’ experience of successful hotel management experience.   

  • Results focused, energetic leader capable of motivating, developing and working hand in hand with the entire team. 

  • Exceptional leadership, interpersonal, and communication skills 

  • Proven success in delivering exceptional guest services, maintaining quality facilities and building an engaged team of employees  

  • Strong sales and revenue management background 

  • Must possess strong interpersonal skills and the ability to work and communicate effectively within a diverse team environment 

  • Ability to work effectively in a multi‐cultural environment with co‐workers, clients and partners 

  • Ability to speak French a definite asset 

  • Sufficient Computer skills to allow proficient use of company issued software programs (Opera, Microsoft Office, etc.) 

  • Flexibility to put in the time required to run a business that is open 24/7 

  • Expected to travel from time to time 

  • The Company's COVID-19 Workplace Vaccination Policy requires that all employees be fully vaccinated against COVID-19 as a condition of employment. Individuals who are not vaccinated for medical reasons or other protected ground under the OHRC can request an exemption from the employer. If approved the individual will be subject to other health and safety guidelines. 

KEY COMPETENCIES:

  • Sales 

  • Leadership 

  • Adaptability 

  • Customer Service Focused 

  • Communication 

  • Networking and Relationship Building 

  • Teamwork 

  • Planning and Organizing 

  • Accountability 

The Quality Inn & Conference Centre Kingston Central and the Comfort Suites Kingston Central will make accommodation available to job applicants with disabilities in the recruitment process. During this process, if an applicant requests accommodation, please contact Human Resources at 613-650-5420 and we will consult with the applicant and arrange for a suitable accommodation that takes into account the applicant’s accessibility needs.


TO APPLY:

Please send your resume to Sarah Stacey at sstacey@diamondhotels.ca