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AquaTerra/Delta Hotels by Marriott Kingston Waterfront

 

Host/Hostess

POSITION TITLE: HOST/HOSTESS

REPORTS TO: RESTAURANT MANAGER

WAGE: $15/hour + tips

POSITION OVERVIEW:

Your primary responsibility is to greet both arriving and departing guests, seat guests in a friendly manner and assist in maintaining the overall guest flow of the restaurant within the Marriott Brand Standards of service. You will also lend support with day-to-day administrative duties including written correspondence, verbal communications, and calendar management with a focus on client satisfaction. Your professionalism, passion and commitment to teamwork will contribute to inspiring others.

KEY AREAS OF RESPONSIBILITY:

  • Efficient operation of our front door

  • Controlling the flow of the dining room and lounge

  • Creating a positive first impression for our guests through a warm welcome and engaging interactions

  • Maintaining the cleanliness and organization of the host stand and area

  • Preparing tables for new guests

  • Seating guests with menus

  • Adhere to health & safety guidelines at all times

  • Providing current information to our guests on our promotions and events and the local community

  • Operation of the computerized point of sale system

  • Effectively handles customer inquiries and bookings for Aquaterra group events.

  • Accurately gathers all event details to include meeting room set up, food and beverage requirements, audio/visual requirements and co-ordinates with the other departments in the hotel (Banquets) to ensure successful event and all of the guests’ needs are met

  • Provides quality service to guests by responding to their requests promptly, efficiently and courteously, demonstrating problem resolution

The above areas of responsibility are not all-inclusive and may be amended from time to time.

KEY PERFORMANCE INDICATORS:

  • Consistent adherence to the Marriott brand standards of service

  • Can successfully carry out proper telephone etiquette

  • Ability to control the flow of the restaurant to ensure that the kitchen is not backed up with orders. This assists with a smoother kitchen flow and positive guest experience.

  • Ability to maintain consistent with initial greetings at host stand

  • Restaurant knowledge- menus, daily features, available private rooms, etc.

  • Website knowledgeable to navigate through the restaurant website, use OpenTable and explain to guests our online booking process, etc.

  • Hotel knowledge- groups on site, parking available, lost and found policy, rooms, etc.

  • Ability to promote our private dining space and turn inquiries into reservations

  • Gathering of thorough and detailed information from the client for private events to pass along to the Restaurant Manager for follow up and finalization

  • Managing goodbyes to every guest on their way out

  • Knowledgeable of host templates for taking large bookings

  • Can adequately map out the floor plan for the day

QUALIFICATIONS:

  • Previous customer service experience preferred

  • Smart Serve certification an asset

  • Must be friendly, outgoing, and be a team player

  • Strong interpersonal skills

  • Must be flexible to work days, evenings, weekends, and holidays

  • Must possess the ability to communicate effectively within a diverse team environment

  • Ability to work effectively and collaboratively in a multi-cultural environment with co-workers, managers, and guests

  • Must demonstrate proof of full vaccination or provide documented medical reason, by a physician, for not being vaccinated

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The employee frequently is required to walk, stoop, bend, and kneel.

  • The employee may be required to lift and/or move up to 25 pounds, and occasionally lift 50 pounds with assistance from a co-worker.

  • Employee must be able to stand for long periods of time.

WORKING CONDITIONS:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The duties of this job are performed in a fast-paced restaurant environment. Sometimes required to handle sharp objects such as knives.  The work environment can be dimly lit and noisy. During busy periods, you are under pressure to attend to customers quickly and efficiently. The work is relatively safe, but care must be taken to avoid slips, falls, and burns.


TO APPLY:

Please send your resume to Sarah Stacey at sstacey@diamondhotels.ca